Privacy Policy
"LIVI"Privacy Policy
Welcome to LIVI APP, hereinafter referred to as "we". We deeply value the importance of protecting your personal information and are fully dedicated to ensuring its security. Our commitment to maintaining your trust drives us to follow these core principles: Consistency of Authority and Responsibility, Clarity of Purpose, Opt-in Consent, Minimum Access, Security, Subject Participation, Transparency, and more. By adhering to these principles, we aim to earn and retain your trust while safeguarding your personal information. We commit to implementing robust security measures in line with industry best practices to protect your data. Consequently, we have established the LIVI Privacy Policy, hereinafter referred to as the "Policy" or "Privacy Policy," which governs all LIVI products and services. This Policy also applies to services provided by our affiliates that use LIVI products/services and do not have their own privacy policies. However, please note this Policy does not cover third-party services or LIVI products and services with separate privacy policies. Before using any LIVI products or services, we strongly advise you to read and understand this Policy. Only proceed with the relevant products or services after ensuring you fully understand and accept its terms. By using LIVI products or services, you confirm your full understanding and agreement with this Policy. If you have any questions, comments, or suggestions regarding this Policy, please contact us through the various communication channels provided by LIVI.
1. How we collect and use your personal information
1. Introduction
This Privacy Policy governs the collection, processing, and usage of personal information by [Your Company Name] (referred to as "we," "us," or "our") in accordance with applicable laws and regulations. Personal information refers to any data, whether electronically recorded or otherwise, capable of identifying a specific natural person or reflecting their activities, either alone or in combination with other information.
2. Collection and Use of Personal Information
(i) User Registration
To facilitate account creation and provide services, users may opt to sign in with an Apple account. Information provided during registration will be licensed to us for the duration of service usage. Upon voluntary account cancellation, we will anonymize or delete personal information as soon as possible, complying with relevant laws and regulations. Additionally, a unique ID is generated for quick login registration, which users are obliged to protect, with sale or transfer prohibited.
(ii) Product or Service Display and Promotion
In order to enhance our offerings, we personalize information search and transaction services based on browsing and search history, as well as device information. We may display and push relevant information using browsing and search history, device details, and indirect crowd profiling. Users may opt-out of receiving commercial advertisements at any time. During service usage, we collect and analyze information to streamline page displays and search results, understand product fit, and detect account irregularities. This includes device information obtained with user consent during software installation and use. Our website and clients automatically record service usage details as web logs. Device information and log data do not individually identify individuals. If non-personal data is combined with other data to identify individuals or used with personal information, it is considered personal information during combined use. Unless authorized or required by law, we anonymize and de-identify such information. Communication and call logs, along with provided information, may be stored for issue resolution and record-keeping purposes when users reach out to us.
(iii) Other Uses
We seek prior consent for using information for purposes not stated in this policy or for using collected information for different purposes.
(iv) Exceptions to Authorized Consent
According to relevant laws and regulations, the collection of personal information in the following cases does not require authorized consent:
1. In connection with crime investigation, prosecution, trial, and judgment execution, etc.;
2. For the purpose of maintaining the subject of personal information or other individuals' life, property, and other important legal rights and interests, but it is difficult to obtain personal consent;
3. The collected personal information is disclosed to the public by the user;
4. The personal information collected from legitimate public disclosure of information, such as legitimate news reports, government information disclosure, and other channels;
5. Necessary for signing a contract according to user request;
6. Necessary for maintaining the safe and stable operation of the products or services provided, such as discovering and disposing of product or service failures;
7. Necessary for legitimate news reporting;
8. Necessary for academic research institutions to carry out statistical or academic research in the public interest, and to de-identify the personal information contained in the results when providing the results of academic research or descriptions to the outside world;
9. Other cases stipulated by laws and regulations.
If we cease to operate LIVI products or services, we will promptly cease activities to continue to collect your personal information, notify you of the cessation of operation in the form of one-by-one delivery or announcement, and delete or anonymize the personal information in our possession.
2.How we share, transfer, and publicly disclose your personal information
Sharing
Privacy Policy
1. Confidentiality of Personal Information
At LIVI, we prioritize the confidentiality of your personal information and limit its sharing with companies, organizations, and individuals outside of our service providers, except under the following circumstances:
2. Explicit Consent:
• With your explicit consent, we will share your personal information with other parties.
3. Legal Requirements:
• We may share your personal information externally in compliance with laws, regulations, litigation dispute resolution needs, or upon request from administrative or judicial authorities.
4. Affiliated Companies:
• To facilitate collaborative service delivery through our affiliated accounts and ensure the personal and property safety of LIVI's affiliated companies, other users, or the public from infringement, we may share essential personal information with them. For instance, we may share your account information with our affiliates to aid you in using their products or services via your LIVI account. If sensitive information or changes in data usage purposes arise, we will obtain your authorization again.
5. Authorized Partners:
• We may collaborate with authorized partners to deliver certain services. Information sharing with these partners is limited to the purposes outlined in our Privacy Policy. This could involve sharing personal information to enhance customer service and user experience, such as arranging for a partner to provide a service. We ensure that personal information is shared solely for lawful, legitimate, necessary, and specific purposes that have been clearly identified. Our partners are prohibited from using shared personal information for unrelated purposes.
We share information with vendors, service providers, and other partners who support our business by providing technical infrastructure services, analyzing service usage, measuring advertisement and service effectiveness, providing customer service, facilitating payments, or conducting academic research and surveys.
Companies, organizations, and individuals with whom we share personal information are bound by strict data protection agreements. These agreements mandate compliance with our instructions, this Privacy Policy, and any other relevant confidentiality and security measures.
Transfers
We are committed to refraining from transferring your personal information to any companies, organizations, or individuals, except in the following circumstances:
(1) Transfer with Explicit Consent:
Your personal information will only be transferred to other parties with your explicit consent.
(2) Mergers, Acquisitions, Bankruptcy Liquidation, or Similar Scenarios:
In instances of mergers, acquisitions, bankruptcy liquidation, or similar scenarios where personal information may be transferred, the new organization holding your personal information must adhere to this policy. If they are unable to comply, we will require the company, organization, or individual to seek authorization from you again for consent.
Public Disclosure:
We will only disclose your personal information publicly under the following circumstances:
(1) With Your Express Consent:
• Your personal information may be publicly disclosed if you provide express consent or actively choose to do so.
(2) Law Enforcement and Safety:
• If we find that you have violated laws, regulations, or important LIVI agreements, or if disclosure is necessary to safeguard the safety of LIVI users, affiliates, or the public, we reserve the right to disclose your information to law enforcement agencies in accordance with applicable laws, regulations, and agreements. You will be informed of the specific violation(s) and any measures taken by LIVI.
Exceptions to Prior Consent:
In certain cases, obtaining prior authorized consent to share, transfer, or publicly disclose personal information may not be required:
1. National Security and Defense:
￮ Information related to national security and defense does not require prior authorized consent.
2. Public Safety and Interests:
￮ Information pertaining to public safety, public health, and significant public interests may be shared without prior consent.
3. Crime Investigation:
￮ Personal information may be disclosed for crime investigation, prosecution, trial, and judgment execution without prior consent.
4. Protection of Rights and Interests:
￮ When safeguarding life, property, and significant legitimate rights and interests is paramount, and obtaining consent is difficult, disclosure may occur without prior authorization.
5. Self-Disclosure:
￮ Personal information voluntarily disclosed to the public by you will not require prior consent.
6. Legitimate Publicly Disclosed Information:
￮ Personal information collected from legitimate publicly disclosed sources, such as news reports or government disclosures, may be shared without prior consent.
It's important to note that sharing or transferring personal information processed and de-identified to the extent that the recipient cannot re-identify the subject is not considered external sharing, transferring, or public disclosure under the law. Such data preservation and processing will proceed without further notification or approval from the subject.
3. How we protect your personal information
To ensure the security of your information, we strictly comply with laws, regulations, and regulatory documents requiring technical and operational procedures to safeguard your information's confidentiality. Here are the steps we take to secure your data:
1. Comprehensive Security Measures:
￮ We employ industry-standard security practices to protect the personal information you provide, preventing unauthorized access, disclosure, modification, or loss. Our encryption technologies and reliable protection mechanisms strengthen personal information security and defend against malicious attacks. We have internal control systems and thorough management processes, with access limited to authorized personnel. Additionally, we provide security and privacy protection training to enhance our employees' awareness.
2. Enhanced Data Security Management:
￮ Our data security management system spans the entire data lifecycle, continuously improving system security across organizational, system design, personnel management, and product technology aspects.
3. Data Minimization:
￮ We take reasonable steps to minimize the collection of irrelevant personal information. Your data is retained only as long as necessary, unless extended retention is required by law.
4. Secure Communication Practices:
￮ We recommend using our services for communication and transactions to reduce the security risks associated with sharing personal information through unapproved channels. When using our services, you may choose a third party as the recipient, giving them access to transaction details, contact information, communication records, shared content, and related data.
5. Rapid Response to Security Incidents:
￮ If you suspect your personal information has been compromised, especially your account or password, please contact our customer service immediately. We will take appropriate action based on your request.
6. Voluntary Information Disclosure:
￮ By using our services, you may voluntarily share personal and sensitive information. We advise caution when sharing information, especially in dynamic or public forums. Use strong passwords to enhance account security, and be assured that we maintain the confidentiality of any information you provide.
7. Transparency and Accountability:
￮ We periodically publish reports on security risks and personal data security assessments to ensure transparency and accountability.
8. Incident Handling and Notification:
￮ In the event of a personal information security incident, we will promptly inform you of the incident's details, potential impact, measures taken or to be taken, suggestions for mitigating risks, and remedial actions. We will notify you of relevant developments through push notifications and effective announcements. Additionally, we will proactively report incident handling to regulatory authorities as required.
Despite our efforts to secure your information, please note that the internet environment is not completely secure. In case of damage to our protection facilities resulting in harm to your lawful rights and interests, we will assume corresponding legal liability.
4. How you manage your personal information/your rights
1. Accessing and Editing Your Personal Information:
￮ Account Information: To access or edit personal information, set privacy and permissions, or close your account, log in to your account and navigate to "My" > "Settings".
￮ Personal Information: To edit the personal information in your profile, log in to your account and click on "My" Personal ID or "Edit". If you are unable to access this information through the provided path, please contact LIVI Customer Service. We guarantee a response to your request within 15 days. Any additional personal information generated during your use of our products or services will be provided to you in accordance with relevant arrangements.
2. Correction of Your Personal Information: If you discover errors in the personal information we process about you, you have the right to request corrections or additions. Requests for correction or supplementation can be made in the manner outlined in the "Accessing and Editing Your Personal Information" section.
3. Deletion of Your Personal Information: You may delete some of your personal information through the methods listed in the "Accessing and Editing Your Personal Information" section. You may request the deletion of your personal information in the following cases: a. Violation of laws and regulations in handling personal information; b. Collection or use of your personal information without explicit consent; c. Serious violation of the agreement between us and you in handling personal information; d. Discontinuation of use of our products or services, or voluntary account cancellation; e. Discontinuation of product or service provision by us.
4. If your deletion request is accepted, individuals who received your personal information from us will be notified to promptly delete it, unless required by law or regulation, or if you have independently authorized it. Deleted information may not be immediately removed from our backup system, but it will be deleted when the backup is updated to ensure complete removal.
5. Managing the Scope of Your Authorization: You have the authority to give or withdraw consent for the collection and use of additional personal information at any time. Certain business functions and services require your personal information for fulfillment. If consent is withdrawn, we may not be able to continue providing these functions and services and will cease processing your corresponding personal information. However, withdrawing consent will not affect our prior processing of personal information based on your consent.
6. User Account Cancellation: You can apply for account deletion by logging in to LIVI, navigating to "My" > "Account and Security" > "Account Cancellation (Delete Account)". Please note that your account will be instantly canceled after a successful application, without manual review. Upon account cancellation, we will cease providing you with products or services, delete your personal information in accordance with relevant laws, or anonymize it.
7. Constraints on Automatic Decision-Making by Information Systems: In some business operations, automated decision-making mechanisms may be used. If such decisions significantly impact your lawful rights and interests, you may request an explanation. We will provide a channel for appeal that respects LIVI's trade secrets, other users' rights and interests, and the public interest.
8. Responding to Your Requests: If necessary, a written request or proof of identity may be required for security purposes. We may ask you to confirm your identity before proceeding. We will respond within 15 days. If you are dissatisfied with our response, you can submit a complaint through LIVI Customer Service. We strive to fulfill reasonable requests but may deny those that repeat unnecessary information, demand extensive technical resources, jeopardize the legal rights of others, or are highly impractical.
Limitations: We may not be able to respond to your request in accordance with laws and regulations in the following cases: a. Related to national security or defense; b. Related to public safety, public health, or significant public interests; c. Related to crime investigation, prosecution, trial, or judgment execution; d. Evidence of subjective malice or abuse of rights by the subject of personal information; e. Responding to your request would result in serious damage to your legitimate rights and interests or those of others; f. Involvement of commercial secrets.
5. How your personal information is transferred globally
We are committed to not transferring personal information outside of China. However, in cases where our products involve cross-border business requiring the transfer of personal information collected in China to overseas organizations, we strictly adhere to relevant national regulations. This includes evaluating outbound information security, obtaining your explicit authorization, and complying with laws, regulations, and relevant supervisory authorities' directives. For transfers to overseas organizations, we ensure adherence to measures such as signing agreements, conducting on-site verification, and other effective means to maintain the confidentiality of any obtained personal information. It's important to note that voluntarily posting news across borders on the internet exempts it from this confidentiality requirement. In such cases, we ensure your personal information is adequately protected in accordance with this Privacy Policy.
1. Information Storage Duration: Regarding the storage duration of information, we generally retain your personal information for the shortest period necessary to achieve the collection purpose, beyond which it's deleted or anonymized. However, we may adjust the storage period to comply with legal requirements, including relevant laws, regulations, decisions of administrative or judicial organs, or other legal procedures, or for purposes necessary for service execution, public interest protection, safety preservation, or legitimate rights and interests.
2. Ceasing Operations: In the event of LIVI ceasing operations, we'll notify you through push notification, website, or in-program announcement, and delete or anonymize your personal information within a reasonable timeframe.
6. How this privacy policy is updated
Our privacy policy may undergo revisions to reflect changes in our business functions, the purpose of use, or the contact information of the individual responsible for personal information protection. We assure you that we will not diminish your rights outlined in this Privacy Policy without your explicit consent. Any significant changes will be communicated to you prominently, including through LIVI Platform postings and customer service notices.
Material changes within the scope of this Policy include, but are not limited to:
• Modifications to our business functions.
• Adjustments to the purpose of use.
• Changes in the contact information of the individual overseeing personal information protection.
We will ensure prominent notifications of substantial changes, including through LIVI Platform postings and LIVI customer service notices. Material changes referred to in this Policy include, but are not limited to:
1. Significant changes in our service model, such as the purpose of processing personal information, the type of personal information processed, and the way personal information is used.
2. Changes in the primary recipients of personal information that are shared, transferred, or publicly disclosed.
3. Significant changes in your right to participate in the processing of personal information and the manner in which it is exercised.
4. When there is a change in the department responsible for handling the security of personal information, contact information, and complaint channels.
5. When the security impact assessment report of personal information indicates a high risk.
By continuing to use our services after being notified, you agree to be bound by the revised policy. We will also archive the old version of this policy for your review, and you may apply to us for access through the contact information reserved in this policy.
7. Contact Us
This Privacy Policy is copyrighted by us and we have the right to interpret and modify it to the extent permitted by law.
E-mail address: LIVI@hotmail.com.